Frequently Asked Questions

CAN I BRING MY PET?

Yes, we are pet friendly 🐢❀️! Residents must pay a deposit plus a monthly pet fee and there is a maximum of one pet per resident. All animals are required to be registered before moving in.

 

HOW DO I PAY RENT AND WHEN IS IT DUE?

​

Rental installments are due the first of each month and may be paid online by debit, credit card, or online check through the resident portal, or by check or money order at the leasing office. No cash is accepted. Convenience fees may be charged for online payments. Late fees are charged on the 6th of every month. We highly recommend signing up for recurring payments through your resident portal so you never miss a payment!

 

WHAT FURNITURE IS INCLUDED IN THE APARTMENT? πŸ›οΈ

​

We include a couch, a coffee table, end table and an entertainment center with TV in the common area. In the bedroom, we include a full extra-long bedframe, mattress, dressers and a desk with a chair! 

 

HOW DO I ENTER A MAINTENANCE REQUEST?

​Our professional on-site maintenance team is happy to help! To help with your service request, we may need additional information from you. We have 2 different convenient options to enter maintenance requests. Option 1: Enter your request through our resident portal. Option 2: Contact via email, phone, or stopping by the office during business hours to discuss with a team member. For emergency requests: one of our maintenance team members is on call 24/7 for emergency maintenance needs. Please call the office if you have an emergency maintenance request after business hours. For all other emergencies, please call 911.

ARE UTILITIES INCLUDED?

​

Every resident is given a utility allowance of either $25 or $30 (based upon the number of bedrooms in your apartment). Once the household goes over that allowance number, overages are charged, and the amount of overages are split evenly amongst all roommates. Please ​​refer to your lease contract or contact the office directly for more information.  

 

WHAT IS RENTER'S INSURANCE?

We require all of our residents to have an active renters insurance policy with at least $100,000 in personal liability coverage and must list your unit address as the insured address. For your convenience, we offer an insurance policy through our property that will cover you for $14.95/month. If you do not have an active insurance policy on your account, you will automatically be enrolled in this insurance program and charged through your resident portal. ​

AM I ABLE TO COMPLETE MY APPLICATION AND LEASE ONLINE?

​

Yes! Online leasing is open 24/7. 

 

WHAT IS INDIVIDUAL LIABILITY LEASING?

​

Individual liability leasing is often referred to as “by the bed” leasing. This means that you are leasing for your individual bed space, bathroom, and shared common areas within the unit. Only your name will appear on the lease agreement. If your roommate decides to skip, sublease or causes any damage, this will not become your responsibility.

 

HOW DO I RELET MY APARTMENT?

Please follow these next steps to begin the process of reassigning your lease to another person.

  1. 1. Locate a potential candidate. You will be responsible to locate the individual whom you would like to take over your contract.

  2. 2. Have the incoming resident apply. The individual who is taking over your lease contract must apply and list you as the resident they are reletting from in the "Roommate Matching" section of our application. 

  3. 3. Reach out to our office and complete our Reassignment of Lease Addendum. Both you and the incoming resident must sign the form before we can accept the relet. 

  4. 4. All applicable assignment fees must be paid. Pay fee's in accordance with the Reassignment of Lease Addendum, as well as make sure your current balance is $0. 

  5. 5. You must turn in keys and an inspection of your unit completed by our office. Please note, you will need to coordinate with the incoming resident your expected move-out date. Our office will need 48 hours to process your move-out, which would prevent the incoming resident from moving in any time within that 48-hour window. 

  6. 6. Relet will need to pick up the keys in order to make the lease reassignment official.

RELET VS SUBLET

​

The difference between reletting and subletting is that relets completely take over the current resident’s lease once they move in, meaning the previous resident can never be held responsible once the relet is official and processed. For subletting (which we do not offer), the person subletting is added to the lease, but the original tenant remains on the lease and can still be held responsible.